đź“© Contact Us
Email: [email protected]
We typically respond within 24–48 hours on business days.---❓ Frequently Asked QuestionsHow do I scan a document?
Tap “Scan Document” on the home screen, point your camera at the text, and capture. Pagino extracts the text and generates summaries instantly.Where is my data stored?
All summaries, flashcards, and quizzes are stored locally on your device. We do not permanently store your content on our servers.Will I lose my data if I delete the app?
Yes. Deleting the app removes all locally saved content. Export or save anything important before uninstalling.Can I access my summaries on another device?
Not yet. Your Pro subscription will carry over with the same App Store/Play account, but study content does not sync across devices (for now).How do I upgrade to Pro?
Go to Settings → Upgrade to Pro. Payments and renewals are managed by the App Store or Google Play.How do I cancel my subscription?
- iOS: Settings → [Your Name] → Subscriptions
- Android: Play Store → Menu → SubscriptionsWhat’s the difference between Free and Pro?
- Free: Limited daily scans and core summaries
- Pro: Unlimited scans, all summary modes, translations, flashcards, quizzes, and savingCan I get a refund?
Refunds are handled directly by Apple App Store or Google Play per their policies.Is my data private?
Yes. We process your content securely via Google Cloud Vision (OCR) and OpenAI to generate study materials. We don’t use your content for AI training. See our Privacy Policy.Text recognition isn’t working well. What can I do?
- Use good lighting and keep the page flat
- Hold your phone steady and in focus
- Avoid glossy pages and handwriting where possibleHow do I delete all my data?
Delete the app from your device to remove all stored content. For confirmation or privacy requests, email [email protected].---© 2025 Syntraq Labs Ltd · Privacy Policy · Terms of Use